FREQUENTLY ASKED QUESTIONS

1. What products does Classic Asia offer?
   We specialize in authentic Chinese food products, including self-heating hot pots and premium hot pot soup bases, aiming to provide you with a dining experience that is both convenient and delicious.
2. Do you offer international shipping?
   No, currently we only provide shipping services within the United States; we do not offer international shipping at this time.
3. How long does shipping take?
   Orders are typically processed within 1–2 business days. Shipping times are generally as follows:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days

4. Which shipping carriers do you use?
   We partner with trusted shipping carriers (such as USPS, UPS, and FedEx) to ensure your order is delivered safely.
5. Can I return or exchange items?
   All sales are final; we do not accept returns or exchanges. We will only offer a refund or replacement if a confirmed quality issue exists (e.g., the item is damaged, defective, or an incorrect item was shipped).
6. What should I do if I receive a damaged or incorrect item?
   Please contact us within 7 days of receiving your order, providing your order number and clear photos of the issue. Our customer service team will verify the details and assist you with the resolution process.
7. How do I use the self-heating hot pots?
   Detailed instructions are included with every product. Typically, you simply need to add water to the heating pack, and the meal will heat itself automatically within a few minutes. Please be sure to strictly follow the safety and usage instructions provided with the product.
8. Are your products safe to use?
   Yes, our products are made using high-quality ingredients and comply with relevant safety standards. Please ensure you follow all cooking and usage instructions provided on the product packaging.
9. How can I track my order?
   Once your order has shipped, you will receive a confirmation email containing a tracking number that allows you to monitor the delivery status.
10. How can I contact customer service?
    You can reach us via the following methods:

Address: 611 Station Ave #1906, Haddon Heights, NJ 08035
Phone: +1 (856) 323-8207

Thank you for choosing Classic Asia!